Contact Us
Send us a Message
Get in Touch
Frequently Asked Questions
What does the word "organic" mean?
An organic food product is any food that is produced without the use of synthetic chemicals such as toxic pesticides, artificial fertilizers, synthetic hormones, or antibiotics.
It relies on natural, eco-friendly methods, making it safer and healthier for both humans and the environment.
Are all your products 100% organic?
Yes.
What kinds of products do you offer?
Do your products contain preservatives?
No, our product ingredients are extremely clean! They are carefully and meticulously selected because we believe in the power and importance of real, whole foods for our health — and in the serious health risks of processed foods that contain long lists of the harmful chemical compounds.
Do your products contain refined sugar?
Our products are completely free from refined white sugar and genetically modified sweeteners. Some items are lightly sweetened with clean, natural sources such as:
organic whole cane sugar, organic coconut sugar, organic monk fruit, and organic erythritol.
Are your products free from gluten/lactose?
It depends on the product. You will find that indicated on the product.
How can I know more about your products?
By following our Instagram pages: Demisfarmacy and Demisorganics.
How are your organic products grown and produced?
We work with the best suppliers and farms of organic products around the world. We carefully select them to provide the cleanest and highest-quality organic foods. All these suppliers and farmers are committed to the highest standards of quality, purity, and transparency regarding the source and ingredients of the products we choose.
Do your products carry official organic certifications?
All our products are certified organic by the USDA (United States), or the EU (European Union), or Turkey. They are all subject to strict testing to ensure they are free from pesticide residues.
How can I order your products?
You can place your order through our website: Demis-organics.com. Just follow these simple steps:
• Choose your product.
• Click on the “Add to Cart” button to add your desired product.
• Once you are done shopping, go to your cart and click “Checkout”.
• Fill in your personal information, shipping address, and payment method (credit or debit card, or cash on delivery).
• A page will appear to review all your order details. Make sure all information is correct.
• Click on “Confirm Order” to finalize your purchase.
• You will receive a confirmation email with your order details.
What payment options are available?
We offer several safe and convenient payment methods so you can choose what works best for you:
• Credit and Debit Cards (Visa / MasterCard):
You can pay directly with your credit or debit card through a fully secure and encrypted payment gateway.
• Cash on Delivery (if available):
In select areas, we offer cash on delivery. (Check if this service is available in your area during checkout).
Do you offer delivery? What are the shipping time and cost?
Yes. Orders are prepared and shipped within 1–2 business days.
Shipping within Jordan costs 3 JOD, and delivery is free for orders over 30 JOD.
International shipping is available to the following countries; Delivery time and cost depend on the destination and package weight:
• Saudi Arabia
• United Arab Emirates
• Kuwait
• Bahrain
• Qatar
• Oman
• Iraq
• Egypt
• Palestine
• Lebanon
• Turkey
• France
• Germany
• Italy
• Spain
• Belgium
• Austria
• Denmark
• Netherlands
• Norway
• Sweden
• Switzerland
• United Kingdom
Can I return or exchange products?
Please refer to our Shipping & Return Policy page for complete return details.
How can I view my previous orders?
Simply log in to your account and click on “My Account”, then go to “Orders”. You will see a list of your past and current orders. Click on any order to view its full details.
What is the best way to store your products to maintain quality?
Storage instructions are listed on each product. Please make sure to read them carefully.
Do you offer recipes or ideas for using your products?
Absolutely! Follow us on Instagram at @Demisfarmacy and @Demisorganics where we regularly share delicious and healthy recipes using our products.
How does your company contribute to environmental sustainability?
At Demi’s Organics, we believe that human health starts with the health of the planet.
That is why environmental sustainability is not a choice — it is a core part of our philosophy. We contribute to protecting the environment through:
• Choosing organic ingredients: We use ingredients grown without toxic pesticides or synthetic fertilizers, helping preserve soil and water and reduce pollution.
• Supporting sustainable agriculture: We work with suppliers and partners committed to farming practices that protect biodiversity and reduce carbon footprint.
• Raising community awareness: Through the content we share, we encourage mindful and eco-friendly consumption habits.