{"id":35490,"date":"2025-05-25T12:04:08","date_gmt":"2025-05-25T09:04:08","guid":{"rendered":"https:\/\/demis-organics.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%b4%d8%ad%d9%86\/"},"modified":"2026-01-24T19:53:36","modified_gmt":"2026-01-24T16:53:36","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/demis-organics.com\/en\/shipping-return-policy\/","title":{"rendered":"Shipping &#038; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35490\" class=\"elementor elementor-35490 elementor-34706\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-5b76685 elementor-section-content-middle wd-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b76685\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3347062\" data-id=\"3347062\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8b498a elementor-widget elementor-widget-wd_text_block\" data-id=\"a8b498a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Shipping:<\/strong><\/p><ul><li>Orders are prepared and shipped within 1\u20132 business days.<\/li><li>Shipping may be delayed due to unforeseen circumstances; we will inform you if such delays occur.<\/li><li>We ship via trusted carriers and reserve the right to choose the most suitable shipping company.<\/li><li>Once the package is handed to the shipping provider, we are not responsible for delays caused by weather conditions or carrier performance.<\/li><\/ul><p><strong>Delivery Issues:<\/strong><\/p><ul><li>If tracking information shows the package was delivered but not received, you must file a claim directly with the shipping carrier.<\/li><li>After resolving the claim, please send the claim results and number to our email so we can follow up.<\/li><li>If delivery fails due to customer error (e.g., incorrect address, wrong name), additional fees may apply for reshipping.<\/li><li>We reserve the right to cancel an order if the delivery address or contact information is incorrect, or if we are unable to reach the customer.<\/li><li>Customers are responsible for ensuring the accuracy of the provided delivery address.<br \/>We may decline delivery to alternative addresses. Your cooperation is appreciated to<br \/>ensure a smooth delivery process.<\/li><\/ul><p><strong>Damaged or Defective Products:<\/strong><\/p><ul><li>We are committed to delivering top-quality products from trusted farmers and suppliers. While rare, if you receive a damaged or defective product, we will replace it at no extra cost.<\/li><li>To process your request efficiently, please provide the following:<ul><li>Order number<\/li><li>Full name used during purchase<\/li><li>Clear photos of the outer packaging and the damaged item<\/li><\/ul><\/li><li>We only replace items that are genuinely damaged and strive to make your experience safe and satisfying.<\/li><li>If the damage is caused during shipping, please contact us with photos of the damage<br \/>and your order number.<\/li><\/ul><p><strong>Returns:<\/strong><\/p><ul><li>Returns are only accepted for damaged or incomplete items received.<\/li><li>We do not accept returns for undamaged products after delivery.<\/li><li>Return or replacement requests must be submitted within 48 hours of purchase.<\/li><li>We cannot accept returns if more than 48 hours have passed since purchase.<\/li><\/ul><p><strong>Contact:<\/strong><\/p><p>For inquiries, complaints, or return requests, please contact us at:<br \/>info@demis-organics.com<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping: Orders are prepared and shipped within 1\u20132 business days. Shipping may be delayed due to unforeseen circumstances; we will<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35490","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/pages\/35490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/comments?post=35490"}],"version-history":[{"count":3,"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/pages\/35490\/revisions"}],"predecessor-version":[{"id":37856,"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/pages\/35490\/revisions\/37856"}],"wp:attachment":[{"href":"https:\/\/demis-organics.com\/en\/wp-json\/wp\/v2\/media?parent=35490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}